Track your shipment
One number, the whole journey — live status, every scan and a map that updates itself.
Enter your tracking number
You will find it in your booking confirmation email or collection receipt.
Ready when you are
Pop your tracking number in the box above to see live status, the full journey timeline and a map that keeps itself up to date.
Lost your number?Common questions
Where do I find my tracking number?
It is in the booking confirmation email we send the moment a shipment is registered, and on the receipt your courier leaves at collection. New numbers look like SWD-XXXX-XXXXX.
How often does the tracking page update?
The map and timeline refresh themselves every 25 seconds, so an open tracking page updates the instant our team posts a new scan. There is nothing to reload.
My status has not changed in a while — is something wrong?
Long ocean legs and customs holds can sit on one status for a day or more, which is normal. If a status is stale beyond the estimated delivery date, contact us with the tracking number and we will chase it.
Can someone else track my shipment?
Yes. Use the Copy link or QR code buttons on the result page to share a read-only tracking view. It shows status and route only — no account access.