Privacy Policy
What we collect when you ship with us, why we need it, and what we will never do with it.
Last updated October 2026. This policy covers swiftonedelivery.com and the shipment tracking service available on it.
What we collect
To move a shipment and keep both parties informed, we hold the details you or our staff enter against a booking:
- Sender and receiver names, email addresses, phone numbers and postal addresses
- Shipment details — origin, destination, contents description, weight, dimensions and declared value
- Tracking events: status, location, coordinates and timestamps for every scan on the journey
- Any package photograph attached to the consignment
Our tracking page does not require an account. Anyone holding a tracking number can view that shipment's status, route and timeline — so treat the number as you would a receipt.
Why we hold it
We use this information solely to carry out the delivery you booked, to clear customs where required, to send status notifications to the sender and receiver, and to keep the record required of us as a carrier. We do not sell it, and we do not use it for advertising.
Notifications
When a tracking update is posted, we email the sender and receiver on file. Senders can turn notifications off for a shipment at booking; contact us at any time to have them stopped for an existing consignment.
Third parties
Map tiles are served by OpenStreetMap and CARTO, and place-name lookups by Nominatim. When you view a tracking map, those providers receive your IP address as part of the ordinary request for map imagery. We share shipment data with customs authorities and delivery partners only where it is required to complete the movement.
How long we keep it
Shipment records and their tracking history are retained for the period required by customs and carriage regulations in the territories involved, and then deleted. Package photographs are removed with the shipment record.
Your rights
You can ask us for a copy of the information we hold about a shipment you sent or received, ask us to correct it, or ask us to delete it where we are no longer required to keep it. Write to support@swiftonedelivery.com with the tracking number and we will respond within 30 days.
Security
Administrative access to shipment data is restricted to authenticated staff accounts with hashed passwords and CSRF-protected forms. Uploaded files are stored outside the executable path. If we ever become aware of a breach affecting your data, we will tell you.
Contact
SwiftOneDelivery · Copenhagen, Denmark. · +1-SWIFT-6060