Get in touch
Booking, rate or a shipment already on the move — pick whichever channel suits you and we will pick it up.
Questions about a booking, a rate or a delivery in flight?
If it is already on the move, have your tracking number handy — we can pull the full journey up while you are on the line.
Send us a message
Before you write to us
Where do I find my tracking number?
It is in the booking confirmation email we send the moment a shipment is registered, and on the receipt your courier leaves at collection. New numbers look like SWD-XXXX-XXXXX.
How often does the tracking page update?
The map and timeline refresh themselves every 25 seconds, so an open tracking page updates the instant our team posts a new scan. There is nothing to reload.
My status has not changed in a while — is something wrong?
Long ocean legs and customs holds can sit on one status for a day or more, which is normal. If a status is stale beyond the estimated delivery date, contact us with the tracking number and we will chase it.
Can someone else track my shipment?
Yes. Use the Copy link or QR code buttons on the result page to share a read-only tracking view. It shows status and route only — no account access.